Refund policy

Last Updated: June 2026

At DSI Bike Shop, customer satisfaction is important to us. Please read our refund policy carefully before placing an order.

Order Cancellations

Orders may be cancelled before dispatch. Approved refunds for cancelled orders will be processed after deducting any applicable payment gateway, processing, administrative, or refund-related charges.

Refund Processing

• Approved refunds will be processed within 14 working days from the date of approval.
• Refunds will be made using the original payment method whenever possible.
• Processing times may vary depending on the payment provider or financial institution.

Delivery Charges

• Original delivery charges are generally non-refundable.
• Additional collection, return, redelivery, or courier charges may be deducted from the refund amount where applicable.

Damaged Items During Delivery

• Customers should inspect the bicycle upon delivery.
• Any damage caused during transportation must be reported to us within 48 hours of receiving the order, together with supporting photographs.
• Where damage is confirmed to have occurred during transit, the matter will be handled in coordination with the courier service provider.
• The courier company is responsible for damages caused during transportation.

Returned Products

Products returned for reasons other than manufacturing defects may be subject to inspection and approval before a refund is issued.

The following items may not be eligible for refunds:

• Products damaged due to misuse, negligence, accidents, or improper assembly.
• Products altered or modified after delivery.
• Products returned without proof of purchase.

Refund Deductions

If a placed order is refunded, applicable charges may be deducted from the refund amount, including but not limited to:

• Payment gateway charges
• Bank transaction charges
• Courier and delivery charges
• Collection and return handling charges
• Other administrative costs associated with processing the refund