Privacy policy
Last updated: June 18, 2026
Introduction
DSI Bike Shop is operated by Samson Bikes (Pvt) Ltd. This website, including all related information, content, features, products and services, is provided to customers through the Shopify platform. This Privacy Policy explains how we collect, use and disclose customer information when customers visit our website, create an account, place an order, make a purchase, or communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of our services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to “personal information”, we mean any information that can identify you directly or indirectly.
We may collect the following:
- Contact Details: Name, billing/shipping address, phone number, email
- Payment Information: Payment method details (processed securely via payment providers)
- Account Information: Username, password, preferences
- Transaction Information: Orders, purchases, returns, cart activity
- Communication Data: Messages sent to customer support
- Device Information: IP address, browser, device type
- Usage Information: Website interactions and browsing behavior
How We Collect Information
We collect information:
- Directly from you (when placing orders or creating accounts)
- Automatically (via cookies and website tracking)
- From service providers (e.g., Shopify, payment gateways)
- From partners or third parties (marketing and analytics tools)
How We Use Your Information
We use your information to:
Provide Our Services
- Process orders and payments
- Deliver products
- Manage your account
- Handle returns and exchanges
Improve Customer Experience
- Personalize product recommendations
- Improve website performance
Marketing & Promotions
- Send offers and updates (with your consent)
- Show relevant advertisements
Security & Fraud Prevention
- Detect and prevent fraud
- Secure transactions and accounts
Communication
- Customer support
- Order updates and notifications
Legal Compliance
- Meet legal and regulatory requirements
Sharing Your Information
We do not sell your personal data. However, we may share information with:
- Shopify (hosting and platform services)
- Payment providers (secure transactions)
- Delivery partners (order fulfillment)
- Service providers (IT, analytics, marketing)
- Legal authorities (when required by law)
Shopify Platform
Our website is powered by Shopify. This means your data may be processed by Shopify to provide and improve services.
To learn more about Shopify’s privacy practices, please visit:
👉 https://privacy.shopify.com
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.
Data Security & Retention
We implement reasonable security measures to protect your data. However, no system is completely secure.
We retain your data only as long as necessary for:
- Order processing
- Legal compliance
- Customer service
Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion
- Opt-out of marketing communications
To exercise your rights, please contact us.
International Data Transfers
Your data may be stored or processed outside Sri Lanka through our service providers (e.g., Shopify). Appropriate safeguards are used to protect your data.
Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date.
Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact:
DSI Bike Shop
Email: dsibike@dsibike.com
Phone: +94 (0)11 292 5583
Address: Nadungamuwa Rd, Maharagama (Western Province) Rathupaswala, Gampaha.